Most security failures aren't installation defects — they're maintenance defects. Safeguard's service agreements keep your systems performing for the next ten years, with SLA-backed response and quarterly health reviews.
From a single retail box to a multi-site portfolio, we structure service to your risk profile, response expectations, and budget.
Annual preventive maintenance, remote diagnostics, firmware updates, and discounted T&M response. The right floor for low-risk sites.
Includes Essentials plus 24/7 NOC monitoring, 4-hour business-hour on-site SLA, and labor-included repairs on covered devices.
2-hour 24/7 on-site SLA, replacement parts inventoried locally, dedicated PM, and quarterly executive system reviews.
Real-time camera, access controller, and panel health monitoring with automatic ticket creation and dispatch on degradation.
UL-listed alarm monitoring with video verification, priority dispatch, and false-alarm reduction reporting.
Multi-year refresh planning with budgeted CAPEX schedules — so you never have a $400K surprise on a system that aged out unannounced.
You shouldn't have to chase six different vendors when a camera goes dark. Our service agreements consolidate access, video, intrusion, intercom, and cabling under one program manager.
Yes — we take over service on most modern platforms regardless of original installer. We start with a system-health assessment, document the existing install, and bring it under our service agreement.
Depends on the plan tier. Professional includes labor on covered devices; Enterprise includes labor plus a defined parts cap. We quote each tier transparently — no surprise invoices.
Enterprise SLA is 2 hours, 24/7, anywhere in our coverage map. Professional is 4 business hours. Foundation is next-business-day. We never miss an SLA without a written incident report.
We pull SNMP, syslog, and platform-API health telemetry from your access controllers, cameras, and panels. When something degrades, we generate a ticket and dispatch — usually before you notice.